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Customer Service Manager up to $95k!

PeopleShare Inc Exton, PA Full Time
LOCATION
Exton, PA
POSTED
68 days ago

Full Job Description

Customer Service Manager up to $95k!

Job Details for Customer Service Manager

  • Schedule: Monday - Friday, 8:00 AM - 5:00 PM
  • Pay Rate: $85k - $95k depending upon experience

Job Responsibilities & Description for Customer Service Manager:

  • Develops and implements procedures to assure that orders are processed with overall commercial and supply chain guidelines
  • Manages/Analyzes OTIF by monthly monitoring, tracking, and reporting late orders, develop improvement plans
  • Develops new customer experience KPI's which are cross-functional and propose improvement plans
  • Resolves customer service issues
  • Handles demanding and problematic product lines
  • Assures proper procedures are developed and followed for order entry, order processing, and confirming ship dates
  • Administers Trade Agreement pricing changes in ERP

Job Requirements for Customer Service Manager:

  • Bachelor's degree with minimum 5+ years of management experience
  • 10+ years of customer service
  • Experience in manufacturing environment is required

PeopleShare is the leading Staffing Agency in the region and has full time, permanent jobs in Pennsylvania (PA) - King of Prussia, Center City Philadelphia, West Chester, Norristown, Conshohocken, Horsham, Lansdale, Montgomeryville, Hatboro, Wayne, Malvern, Media, Plymouth Meeting, Exton, Collegeville, Oaks, Phoenixville, Royersford, Pottstown, Media, Chester, and the Main Line. We have openings for receptionist, data entry, customer service, collections, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, forklift, machine operators, maintenance mechanics and office managers. Customer, Service, Manager, Manufacturing, ERP, Microsoft, Dynamics, AX, Personable, Communication, Supply, Chain, Logistics, Inventory. Customer, Service, Manager, Manufacturing, ERP, Microsoft, Dynamics, AX, Personable, Communication, Supply, Chain, Logistics, Inventory. Customer, Service, Manager, Manufacturing, ERP, Microsoft, Dynamics, AX, Personable, Communication, Supply, Chain, Logistics, Inventory. Customer, Service, Manager, Manufacturing, ERP, Microsoft, Dynamics, AX, Personable, Communication, Supply, Chain, Logistics, Inventory.

PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Customer, Service, Manager, Manufacturing, ERP, Microsoft, Dynamics, AX, Personable, Communication, Supply, Chain, Logistics, Inventory. Customer, Service, Manager, Manufacturing, ERP, Microsoft, Dynamics, AX, Personable, Communication, Supply, Chain, Logistics, Inventory. Customer, Service, Manager, Manufacturing, ERP, Microsoft, Dynamics, AX, Personable, Communication, Supply, Chain, Logistics, Inventory. Customer, Service, Manager, Manufacturing, ERP, Microsoft, Dynamics, AX, Personable, Communication, Supply, Chain, Logistics, Inventory.