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Customer Satisfaction Specialist

O'Reilly Automotive Stores, Inc. Springfield, MO Full Time
LOCATION
Springfield, MO
POSTED
63 days ago

Full Job Description

The Customer Satisfaction Specialist will ensure the Company and vendors provide excellent customer service by resolving customer concerns and assisting in conflict resolution with our field management teams, while at the same time minimizing losses to the company. In addition, this position is responsible for processing all product liability and labor claims, as well as, negotiating settlements that are fair to the company and our customer.

Essential Job Functions

  • Receive, respond to and resolve incoming customer calls, letters, emails, O'Reilly Cares survey responses, O'Rewards account maintenance and social media complaints.
  • Assist customers with product, operational and policy issues. 
  • Work closely with field management teams to assist in reducing the Company's exposure to liability.
  • Monitor product warranty and claim reports. 

Skills and Qualifications

  • Excellent written and verbal communication skills.
  • Strong understanding of company policy and operational procedures.
  • Skilled with online applications such as social media platforms and various other applications.
  • Advanced typing, email, spreadsheet, word processing skills.
  • Ability to multi task and meet deadlines.
  • High school diploma or equivalent.   
  • Bilingual in English and Spanish desired.  

Benefits

All full time team members are eligible for a benefits package that is designed to offer convenience and security to our team members and their families. Programs, resources and benefit eligibility varies based on employment status, average hours worked, location and length of service. For detailed benefits info, please [ Link removed ] - Click here to apply to Customer Satisfaction Specialist or type [ Link removed ] - Click here to apply to Customer Satisfaction Specialist in your browser.