Provides an exceptional customer service with strong investigative research while working with internal and external customers who suspect they have fraudulent, mis-posted, merchant disputes or other unusual activity on their accounts.
Customer contact is made through inbound and/or outbound calling to complete investigation.
May also involve contacting third parties for research.
May utilize strong communication (verbal and written) skills to establish rapport with customer to de-escalate difficult and sensitive information as a part of resolving a claim.
Call Center environment/customer service experience.
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