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Customer Service Representative

Collabera Tempe, AZ Contractor
LOCATION
Tempe, AZ
POSTED
87 days ago

Full Job Description

Job Description:


  • Balances exceptional customer service with strong investigative research while working with internal and external 
  • May also involve contacting third parties for research.  
  • May utilize strong communication (verbal and written) skills to establish rapport with customer to de-escalate difficult and sensitive information as a part of resolving a claim. 
  • Mitigate risk by effectively authenticating the identity of customers to prevent further fraudulent activity.  
  • Reviews, verifies and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes in order to mitigate and/or recover losses.  
  • May be responsible for multiple claim types.  
  • Monitors and reviews complex account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications.  
  • May identify control failures in bank processes, procedures, customer or team member decisions and then categorize losses and assigning loss accountability.  
  • May participate in special projects.  
  • Additional duties may include: closing and/or reissuing cards or accounts, researching or placing holds and restraints, reversing fees, and/or referring accounts for suspected elder abuse, identity theft, or account misuse.  



 



customer service,calling,inbound,outbound,banking